How to submit a support ticket

If you are needing assistance this is the best way to contact customer service. The best part is that it’s super easy! Just follow the steps below.

1. Go to the My Account area of our website.

Click on this link to go to the My Account area.

Once there login or if you don’t have an account you can register for one there.

stoopsmfg-login-page

 

2. Create your support ticket.

There are two ways to submit a support ticket.

1. If you need help with a specific order click on the Orders link on the left side of the My Account area.

Once in the Orders section you will see a list of orders you have placed through our website. Please keep in mind only orders that you have placed while logged into an account will be shown here. Any orders placed as a guest will not be here. You will need to use the method below to submit a support ticket.

Just click on the Get Help button for the order you need help with, fill out the form and submit it. That’s it!

stoopsmfg-orders-section

 

2. If you need help not specific to an order, or you placed the order as a guest, click on the Support link in the My Account area.

Once in the Support section click on the link to submit a ticket, fill out the form and submit it. That’s it!

Once your ticket is submitted you will receive an email to let you know of any updates to it. You can also login to the My Account area and go to the Support section to view your tickets at any time.

How long will it take for my order to ship?

Currently we are running behind in shipping due to reduced staff, a high volume of liquidation items being shipped out, and many other issues. However, please know that we are making every effort to get your order out as soon as possible. We apologize for the inconvenience and appreciate your patience.

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